TLucas Business Support – Privacy Policy

Effective Date

 

TLucas Business Support (“TLucas,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

 

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information.

1. Information We Collect

We collect personal information that is necessary to provide our services, including:

 

Personal Information (PI)

• Name, email address, phone number, mailing address
• Employment history, education, certifications, and resume content you upload
• Billing information (billing name, address)
• Payment details (processed securely through third-party payment processors—TLucas does not store full credit card numbers)

 

Usage Data
Automatically collected through website interactions:

• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Cookies used for website functionality, analytics (e.g., Google Analytics), and personalized experience

 

You may choose to disable cookies in your browser settings.

2. How We Use Your Information

We use your information to:

• Provide resume writing, HR consulting, admin support, and bookkeeping services
• Process payments
• Communicate about your project, updates, appointments, and inquiries
• Improve our services and website functionality
• Send optional newsletters or promotional emails (only if you opt-in)
• Maintain internal business records and compliance obligations

 

We do not use your resume or documents for any purpose other than delivering your requested service.

3. How We Store and Protect Your Information

• Your information is stored securely using encrypted servers and reputable third-party providers (e.g., Google Workspace, secure payment processors).
• Access is restricted only to authorized personnel or subcontractors who require it to perform work for you.
• We take reasonable safeguards consistent with PIPEDA, but no method of online storage is completely secure.

 

If a privacy breach occurs, we follow PIPEDA requirements, including assessing risk and notifying you when appropriate.

4.When We Share Your Information

We do not sell or rent your personal information. We may share your information only with:

 

Category	Description
Service Providers	Third-party vendors that help us operate our business (e.g., secure payment processors, website hosting, email platforms).
Subcontractors	If you authorize us to assign project tasks to a specialized subcontractor (e.g., admin support, bookkeeping work), they will only access the information needed to complete your project and must comply with confidentiality requirements.
Legal or Safety Requirements	We may disclose information if required by law, court order, or to prevent fraud or security threats.
Business Transfers	If TLucas Business Support undergoes restructuring, sale, or merger, your information may transfer to the new entity, subject to the same protections.

5. Your Rights Under PIPEDA

You have the right to:

• Access your personal information
• Request corrections to inaccurate or incomplete information
• Withdraw consent (limits may apply if information is needed to complete work)
• Request deletion where permitted by law
• Ask how your information is used or disclosed

 

We will respond to requests within 30 days, as required by PIPEDA. To submit a request, contact us at support@tlucasservices.com.

6. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 16. If we discover such information, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws or our business practices. Updates will be posted on this page with a new “Effective Date.” Your continued use of our website or services means you accept those changes.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact:

 

TLucas Business Support
Email: support@tlucasservices.com
Website: tlucasservices.com